Guest Service Representative

Vip Hospitality Group-posted about 1 year ago
$33,280 - $37,440/Yr
Full-time • Entry Level
Eugene, OR
Administrative and Support Services
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The Guest Service Representative at VIP Hospitality Group LLC is responsible for being the first point of contact for guests, providing exceptional service to ensure their stay is enjoyable and memorable. This role requires a friendly and customer-oriented individual who thrives in a fast-paced environment and is passionate about hospitality.

  • Greet guests with a warm and friendly demeanor upon arrival
  • Check-in and check-out guests efficiently and accurately
  • Provide information about hotel amenities, services, and local attractions
  • Handle guest inquiries, requests, and complaints in a professional manner
  • Assist guests with reservations, including room bookings and changes
  • Answer phone calls promptly and professionally, directing calls to the appropriate department or individual
  • Maintain accurate guest records and ensure confidentiality of personal information
  • Process payments and maintain cash handling procedures
  • Collaborate with other hotel departments to ensure guest satisfaction
  • Maintain cleanliness and organization at the front desk area
  • Previous experience in hospitality or customer service is preferred
  • Excellent phone etiquette and knowledge of phone systems
  • Multilingual skills are a plus (ability to communicate effectively in multiple languages)
  • Familiarity with hotel management software is beneficial
  • Strong interpersonal skills and the ability to provide exceptional customer service
  • Ability to handle difficult situations with patience and professionalism
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced environment while maintaining composure
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
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