Guest Service Representative

Pacifica Hotel • Pismo Beach, CA

369d • $16 - $18

About The Position

Pacifica Hotels is seeking a Guest Service Representative to join the team at Sandcastle Hotel on the Beach in Pismo, CA. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis.

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
• Communicate effectively with guests and fellow team members
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline
• Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Benefits

• Medical, Dental and Vision Insurance
• 401k
• Vacation and Sick Leave
• Team Member Travel Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Number of Employees: 1,001-5,000 employees