Guest Service Representative (PT Overnight Weekdays / Weekends) Home2 Suites Plymouth

Home2 Suites Plymouth•Plymouth, MN

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About The Position

Home2 Suites Plymouth is seeking friendly, organized, and customer-focused Front Desk Representatives to join our hotel team. The ideal candidate will be responsible for providing exceptional customer service to our guests, managing reservations, and ensuring a pleasant and memorable stay for all guests. Front Desk/Guest Service Representative As a Front Desk Associate, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience. The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.

Requirements

Great attention to detail
Excellent knowledge of local attractions and entertainment venues
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Comparable hotel size and scope of experience preferred

Responsibilities

Performing the check-in and check-out process
Answer all incoming and in-house phone calls
Assist callers with making and/or changing reservations
Assist all guests as necessary to ensure a positive experience
Ability to work while standing for extended periods of time.
Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction