Guest Service Representative
About The Position
The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.
Requirements
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Attention to detail and problem-solving skills
- Ability to work in a fast-paced environment
- Previous experience in hotels helpful
Responsibilities
- Check guests in and out of the property
- Handle guest inquiries and provide information about the local area
- Assist with resolving guest complaints and issues
- Process payments and maintain accurate records
- Collaborate with other team members to ensure guest satisfaction
Benefits
- Insurance (health, dental, vision, etc.)
- Paid time off (vacation, sick leave, holidays)
- 401K retirement plan
- DailyPay: Access your earned wages when needed.
- Special team member hotel rates for travel enthusiasts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
