Guest Service Representative

HM Alpha Hotels & Resorts•Indianapolis, IN

3d•$17

About The Position

The Guest Service Representative will perform a range of duties in a professional, courteous, and efficient manner, with a primary focus on guest check-in and check-out procedures. These responsibilities are designed to ensure a seamless guest experience, contributing to overall satisfaction while maintaining operational effectiveness. Duties may extend beyond the check-in and check-out process, encompassing additional tasks that support the smooth functioning of the guest services department.

Requirements

HS Diploma or equivalent
Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Successful completion of a background check is required prior to employment.

Responsibilities

Greet, register, and assign rooms to guests.
Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests’ accounts.
May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests.
May post charges such as room, food, liquor or telephone by hand or machine.
Date-stamp, sort and rack incoming mail and messages.
Transmit and receive messages using equipment such as telephone, fax and switchboard.
Understand and enforce the hotel company credit policies.
Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests
Other duties as assigned by the leader