Guest Service Representative

Washington Hospital • Fremont, CA

31d • $27 - $36

About The Position

The Guest Service Representative provides a welcoming and professional first point of contact for patients, visitors, and other guests. The role supports a safe and positive experience by offering wayfinding assistance, managing guest access, and upholding established security procedures.

Requirements

• High School Diploma or equivalent required
• Two or more years customer service experience required
• Basic computer skills required
• Excellent communication skills, both in person and over the phone
• Ability to multitask with strong attention to detail
• Demonstrated ability to serve individuals of all ages and cultural backgrounds with patience, diplomacy, and respect
• Capacity to work efficiently with limited supervision while maintaining high standards
• Resourcefulness in meeting challenges and developing innovative approaches to enhance customer satisfaction
• Professionalism under pressure and in difficult or emotionally charged situations
• Strong critical thinking and problem-solving abilities

Nice To Haves

• 1-2 years college education preferred
• Word, Excel, Outlook, Epic, preferred

Responsibilities

• offering wayfinding assistance
• managing guest access
• upholding established security procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees