Guest Service Representative - Holiday Inn Express, Holland

Suburban Inns•Holland, MI

3d•$15•Onsite

About The Position

Join the Inn Crowd to be a part of our award-winning family! Our team is dedicated to helping each other succeed and achieve our goals! Guest Service Representative: Starting wage is $15/hour - based on experience 2ND SHIFT available. Must have Weekend Availability PART-TIME Can be used as a paid internship As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns Core Values and Marriott standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Requirements

Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience.
License, Training, and/or Certification Required: CPR Training (may be completed upon hire).
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Responsibilities

Report to work in uniform presented professionally, neat, and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Sell the property according to the Suburban Inns sale standards
Collect leads and prospect new business, communicate the information with the Sales Department.
Prospect new business, communicate the information with the Sales Department
Gather the appropriate data from each guest, from address information to credit cards and signatures
Clearly state all necessary policies and hotel information to each guest
Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift.
Maintain a neat and clean workspace at the front desk and adjacent areas
Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
Check the pool area as many times as needed throughout the shift, stocking pool towels and straightening up the pool deck.
Complete any required emergency training needed according to Suburban Inns and Marriott standards, with documentation of training being completed. Stay knowledgeable of all emergency procedures and aware of how to handle each situation
Complete any required Marriott training for front desk procedures and Marriott Rewards. 100% responsible for ensuring Marriott Rewards standards are exceeded each shift
Responsible for the settlement and reconciling of guest accounts and paperwork
Balance cash drawer and make appropriate cash drops
Attend and contribute to daily Smart Start meetings
Attend and contribute to monthly front desk department meetings
Supply information to guests regarding hotel policies, services, and amenities
Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment
Handle all guest concerns and be able to problem solve in a tactful, professional manner
Maintain open lines of communication between all departments within the hotel
Follow all Suburban Inn Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management

Benefits

Employee and Friends & Family hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)