Guest Service Representative I Navy Inn Part Time w/ Benefits

NEXCOM•Bremerton, WA

16h

About The Position

Join Our Team as a Guest Service Representative Location: Navy Inns – Bremerton, WA ELIGIBLE FOR A $600 HIRING INCENTIVE (must meet eligibility req’t) Are you ready to be part of something meaningful? At Navy Inn Bremerton—part of the Navy Exchange Service Command (NEXCOM)—we do more than provide lodging. We create a welcoming home away from home for service members and their families. To achieve that mission, we’re building a dependable, service-driven front desk team that works together to deliver outstanding hospitality—around the clock. We’re currently hiring Guest Service Representatives that may rotate shifts: days, swings, and night audit. This structure ensures that every team member gets to connect with guests during all parts of their stay—and helps keep things fresh and balanced. What You’ll Do As a Guest Service Representative, you’ll be the face of the Navy Inn—greeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay. Your role will include: · Welcoming guests, checking them in and out, and assigning rooms · Answering phones, responding to questions, and assisting with reservations or cancellations · Using our property management system (PMS) to update guest information and process transactions · Handling guest requests, resolving issues, and escalating concerns when needed · Managing lost and found inquiries and logging maintenance requests · Keeping the front desk and lobby area clean, organized, and secure · Providing information about on-base amenities, hotel services, and local attractions · Supporting shift coverage on weekends, holidays, and during inclement weather This position requires flexibility, reliability, and a strong team mindset. You’ll be part of a rotating schedule to help ensure all shifts are covered fairly—and that our guests always receive consistent, high-quality service.

Requirements

Customer service or office/clerical experience
Strong communication and multitasking skills
Flexibility to work a rotating schedule, including overnights, weekends, and holidays
Team-oriented with a professional, positive attitude
Ability to pass a background check
Valid driver’s license may be required
1 year of experience in progressively responsible work related to position to be filled.
1 year general office clerical experience
Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Nice To Haves

Hospitality or hotel front desk experience
Familiarity with PMS systems like Epitome
Cash handling or night audit reconciliation
Experience with military lodging operations is a plus

Responsibilities

Welcoming guests, checking them in and out, and assigning rooms
Answering phones, responding to questions, and assisting with reservations or cancellations
Using our property management system (PMS) to update guest information and process transactions
Handling guest requests, resolving issues, and escalating concerns when needed
Managing lost and found inquiries and logging maintenance requests
Keeping the front desk and lobby area clean, organized, and secure
Providing information about on-base amenities, hotel services, and local attractions
Supporting shift coverage on weekends, holidays, and during inclement weather

Benefits

Medical/Vision & Dental
401(k) & Pension Plan
Life and Disability Insurance
Disabled Veteran Leave
Sick and annual leave accruals
Continuity of Employment Programs for Military Spouses
Tax Free shopping, worldwide, at any Navy Exchange location
Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
Employee Assistance Plan (EAP)
Includes LifeMart Discount Savings Program