Guest Service Representative

Nothing Bundt Cakes•Houston, TX

36d•$11

About The Position

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. Joy Creator serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment. Joy Creator assist the Crafting department, perform light cleaning, and some clerical duties.

Requirements

Candidates must be able to lift 50 pounds.

Responsibilities

Abides by all NbC policies and procedures
Upholds NbC's image and brand
Keeps case in retail area stocked with Bundtlets, 8", and 10" cakes, and back-up sample trays
Maintains par levels in cooler for case cakes, assorted Bundtini packs, and sample trays
Folds cake boxes
Introduces walk-in guests to our bakery and provides guest tour presentations
Assists guests with walk-in orders while using creative celebration solutions
Suggests balloon sales, appropriate retail items, and up-sells with candles and cards
Assists phone guests by placing incoming orders
Acts as last line of defense for ensuring brand standards are met
Operates point of sale (POS) system with accuracy and efficiency
Gathers guest email addresses
Maintains a strong knowledge of NbC's products, prices, and promotions
Keeps retail area clean, swept, and neatly merchandised
Dusts all retail surfaces, including all counter tops, and POS stations
Performs duties assigned by Crafting department such as fluffing bows and making design pieces
Assists other departments as necessary