Guest Service Representative (PT $14-$16 /hr)

Schulte Hospitality Group • Bloomington, IN

4d • $14 - $16

About The Position

Collegiate Hotel Group®, is seeking a Guest Service Representative to join
Graduate Bloomington and its brilliant team of hospitality enthusiasts.

Requirements

• Prior Customer Service Experience
• High School Diploma/GED
• Basic computer skills
• Ability to communicate effectively verbally andin writing
• Ability to exceed expectations of guests and teammembers
• Excellent time managementskills

Responsibilities

• Greets guests as they arrive, focusing on personalrecognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing, assembling and delivering welcomeamenities
• Escort VIPs to room and check themin prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer asneeded
• Responsible for issued bank - count bank at beginning and end of shift.
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts tomanagement
• Maintains front desk area to be clean andorganized
• Assisting with lobby activation asneeded
• Utilize proper procedures when handling guest PPIdata
• Understands the key points to communicate for a Graduate Arrival experience
• Follows through and feels ownership of guest requests
• Resolves guest complaints in a professional and efficient manner
• Actively participates in Front Desk upsell program
• Alwaysretrieve necessary identification documents and form of payment upon guest arrival
• Other duties asassigned

Benefits

• Work today, get paid today, with Daily Pay!
• Free telemedicine and virtual mental health care access for all team members starting day one!
• Multiple health insurance and life insurance options
• 401k plan + company match
• Paid time off for eligible team members
• Holiday pay/ paid holidays
• Pet insurance
• Employee Assistance Program
• Discounted hotel rooms
• Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED