Guest Service Representative

BMI Hospitality Management • Deerfield, IL

8d

About The Position

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Chicago North Shore Deerfield is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply! Job Description: Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities Controls and records financial transactions a front desk Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone Maintains a friendly, cheerful, and courteous demeanor at all times Performs other duties as assigned, requested, or deemed necessary by management Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations Aids other associates and departments to contribute to the best overall performance of the department and the hotel Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Requirements

• Strong Computer skills, including Microsoft Office
• Ability to type 40+wpm
• Able to learn new web applications
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up-to 20 lbs.
• Must be able to work weekends and holidays

Nice To Haves

• Previous customer service experience preferred

Responsibilities

• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
• Controls and records financial transactions a front desk
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel
• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Benefits

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses
• Employee discounts at Hilton Hotels worldwide
• 401k with match offered after qualification period
• Paid Leave
• 7 holidays per year
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees