Guest Service Representative

VCA Animal Hospitals

9d • Onsite

About The Position

Barkers Hotel & Purrington Inn, a premier pet boarding facility for dogs and cats, is looking for a compassionate, organized, and friendly Front Desk Receptionist to welcome our furry guests (and their humans!) and keep our front desk operations running smoothly.
This is more than just a receptionist role—you’ll be the heartbeat of our customer experience, helping pets and pet parents feel at ease from the moment they walk through the door.

Requirements

• Excellent communication skills (verbal & written)
• Super organized and able to juggle multiple tasks with a smile
• Calm under pressure and in high-energy environments
• Kind, compassionate, and patient with both animals and their owners
• Reliable, punctual, and team-oriented
• Comfortable being on your feet—standing, walking, sitting—for extended periods
• Able to lift up to 40 lbs occasionally (kibble bags and squirmy pups!)
• Ok with barking, meowing, and the occasional furball or flying fluff
• Must be flexible to work weekends, holidays, and during peak seasons
• Shifts may vary depending on business needs
• High school diploma or equivalent (required)

Nice To Haves

• 1+ year of receptionist or customer service experience (preferred)
• Previous experience in a veterinary clinic, animal shelter, or pet care environment is a big plus!
• Comfortable handling cats and dogs of all shapes, sizes, and sass levels
• Tech-savvy with scheduling software; Microsoft Word & Excel skills are a bonus

Responsibilities

• Greet clients and pets with warmth, professionalism, and a smile—in person and on the phone
• Answer questions about our services (boarding, daycare, grooming—you name it!)
• Schedule reservations and appointments using our management software
• Guide pet parents through smooth check-in/check-out procedures
• Update and maintain pet medical and vaccination records
• Keep client and pet records organized and accurate
• Process payments (cash, card, and digital) and issue receipts
• Prepare and file intake forms and boarding agreements
• Respond to emails and inquiries promptly—or forward to the right team member
• Communicate pet care details to our amazing kennel and grooming staff
• Make sure each pet’s unique needs (medications, food, temperament) are clearly noted and shared
• Keep the lobby tidy, welcoming, and safe for both pets and people
• Help manage front-desk supplies and retail pet product inventory

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Paid vacation and sick days
• 401(k) plan
• Generous employee pet discounts (your pets will thank you!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED