Guest Service Representative - Nights

Tricoci University•Urbana, IL

13d•$15 - $16•Onsite

About The Position

Join Our Night Team as a Guest Service Representative at Tricoci University! About Tricoci University: Tricoci University of Beauty Culture is a premier institution dedicated to providing exceptional education and training in the beauty industry. We strive to create a positive and empowering environment for our students and guests, contributing to their success. Position Overview: As a Night Guest Service Representative, you will be the welcoming voice and face of Tricoci University during evening hours. Your primary goal will be to deliver excellent customer service and support to both guests and students, ensuring a warm and inviting atmosphere throughout the night.

Requirements

High school diploma or equivalent; additional education in hospitality or related fields is a plus.
Experience in customer service or guest relations is highly preferred.
Outstanding communication skills with the ability to engage effectively with diverse audiences.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Familiarity with Microsoft Office Suite; experience with CRM systems is advantageous.
Positive demeanor with a commitment to providing exceptional customer service.
Availability for evening shifts, including weekdays and weekends as needed.

Responsibilities

Greet and assist guests and students in a polite and friendly manner.
Manage incoming phone calls and address inquiries related to our programs and services.
Schedule and confirm appointments for beauty services and consultations.
Keep accurate records of guest interactions and appointment details.
Resolve customer concerns and inquiries promptly and effectively.
Collaborate with other team members to ensure smooth operational flow during the night.
Perform administrative tasks as required to support evening operations of the university.