Front Desk Guest Service Representative FT/Benefits

NEXCOM•Silverdale, WA

12d

About The Position

Join Our Team as a Guest Service Representative Location: Navy Gateway Inns & Suites – Silverdale, WA ELIGIBLE FOR A $600 HIRING INCENTIVE (must meet eligibility req’t) Are you ready to be part of something meaningful? At NGIS Bangor—part of the Navy Exchange Service Command (NEXCOM)—we do more than provide lodging. We create a welcoming home away from home for service members and their families. To achieve that mission, we’re building a dependable, service-driven front desk team that works together to deliver outstanding hospitality—around the clock. We’re currently hiring Guest Service Representatives that may rotate shifts: days, swings, and night audit. This position will primarily be day and swing shift. This structure ensures that every team member gets to connect with guests during all parts of their stay—and helps keep things fresh and balanced. As a Guest Service Representative, you’ll be the face of NGIS—greeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay. This position requires flexibility, reliability, and a strong team mindset. You’ll be part of a rotating schedule to help ensure all shifts are covered fairly—and that our guests always receive consistent, high-quality service. We know you work hard, and cultivate the very best solutions for your family – and that’s why we offer a competitive federal salary & comprehensive benefit plan. If you are ready to grow, serve a meaningful mission, and join a team that values balance and teamwork—apply today. Let’s build something great together.

Requirements

Customer service or office/clerical experience
Strong communication and multitasking skills
Flexibility to work a rotating schedule, including overnights, weekends, and holidays
Team-oriented with a professional, positive attitude
Ability to pass a background check
Valid driver’s license may be required
1 year of experience in progressively responsible work related to position to be filled.
1 year general office clerical experience

Nice To Haves

Hospitality or hotel front desk experience
Familiarity with PMS systems like Epitome
Cash handling or night audit reconciliation
Experience with military lodging operations is a plus

Responsibilities

Welcoming guests, checking them in and out, and assigning rooms
Answering phones, responding to questions, and assisting with reservations or cancellations
Using our property management system (PMS) to update guest information and process transactions
Handling guest requests, resolving issues, and escalating concerns when needed
Managing lost and found inquiries and logging maintenance requests
Keeping the front desk and lobby area clean, organized, and secure
Providing information about on-base amenities, hotel services, and local attractions
Supporting shift coverage on weekends, holidays, and during inclement weather

Benefits

Medical/Vision & Dental
401(k) & Pension Plan
Life and Disability Insurance
Disabled Veteran Leave
Sick and annual leave accruals
Continuity of Employment Programs for Military Spouses
Tax Free shopping, worldwide, at any Navy Exchange location
Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
Employee Assistance Plan (EAP)
Includes LifeMart Discount Savings Program