Guest Service Representative

Nothing Bundt Cakes #132•Kernersville, NC

19h•Onsite

About The Position

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community. The Guest Services Representative (GSR) creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The GSR does side work duties for the Crafting Department, some light cleaning and clerical duties.

Requirements

Possess a strong sense of teamwork
Ability to follow instructions
Has integrity
Takes initiative
Works well under pressure
Outgoing and friendly personality
Attention to detail
Multi-tasking ability
Strong sales ability
Strong sense of urgency
Genuine care for others’ needs

Responsibilities

Introduce walk-in guests to the bakery and products using a Guest Tour
Suggest creative solutions to guests with walk-in orders
Suggest the purchase of add-ons and retail to make the product a complete experience
Assist phone-in guests with their orders
Operate and balance the POS with accuracy and efficiency
Collect email addresses from guests
Have current and complete knowledge of current prices, products and promotions
Keep retail area clean, swept and neatly merchandised throughout the day
Dust all retail surfaces at least twice per week, including counter tops and POS stations.
Carry out the duties the crafter & other departments assigns from time to time