Guest Service Representative

Applebrook Homes. • Lake George, NY

1d

About The Position

About the Job: We are looking for highly organized candidates with excellent people skills for the position of Guest Service Representative. This position fulfills a variety of customer service needs in support of the campground successful operation. Reporting to the Property Manager, this individual works closely with maintenance, groundskeeping, and other staff to provide the Park's guest with the most enjoyable experience. As the face of the Park, it is important that our Guest Service Representative treats all guests with kindness, empathy, and respect at all times.

Requirements

• A minimum of 1 to 2 years of customer service, hotel or retail experience.
• Highschool graduate or GED required.
• Proficient with email communication.
• A sense of energy, passion, integrity, honesty, great attendance, and personal responsibility.
• Motivation and dedication to serving customers and a job well done.
• Able to work with minimal supervision.
• Able to work approximately 20 -24 hours each week including some weekends.
• Must be within commuting distance to the property
• Able to stand, walk, stoop, kneel, bend, and reach periodically
• Visually look at a computer for extended periods
• Able to sit and use the computer for hours at a time
• Subject to environmental conditions, work activities can occur inside and outside
• Repetitive hand motions, such as typing
• Able to safely lift, pull and push up to 25 pounds.

Responsibilities

• Greeting and checking-in/out guests
• Answering phones and supporting guests or potential guests.
• Work with maintenance staff to resolve any issues.
• Quickly address any guest inquiries or concerns with speed and professionalism.
• Assist with on-site convenience and souvenir store.
• Manage cash and perform minor accounting.
• Other job-related duties or special projects as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees