Full-Time Guest Service Representative

Lexima•Roanoke Rapids, NC

About The Position

We are seeking a friendly, professional, and service-oriented Guest Service Representative to join our hotel team. This role is responsible for delivering exceptional guest experiences by managing reservations, assisting with check-ins and check-outs, and responding to guest needs throughout their stay. The ideal candidate thrives in a fast-paced hospitality environment, demonstrates strong communication skills, and is passionate about providing outstanding service.

Requirements

Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Comfortable working with computer systems and hotel reservation software
Ability to remain calm and professional in a fast-paced environment
Open availability preferred
Must be able to work morning, evening, weekend, and holiday shifts as needed

Nice To Haves

Previous hotel front desk or guest service experience preferred
Hilton brand experience strongly preferred , but not required

Responsibilities

Manage guest reservations and process check-ins and check-outs using the hotel’s property management system
Provide exceptional customer service and respond to guest inquiries, requests, and concerns promptly and professionally
Handle guest requests such as restaurant reservations, local recommendations, and transportation arrangements
Process payments, issue room keys, and maintain accurate guest records
Answer phone calls and respond to email or online inquiries in a timely manner
Assist with coordinating meeting room setups and event needs when required
Resolve guest complaints with professionalism and a focus on service recovery
Maintain front desk organization and cleanliness, including light cleaning such as wiping counters and restocking supplies
Support team members and assist with other duties as assigned