Guest Service Representative

O'Reilly Hospitality Management LLC • Independence, MO

9h • Onsite

About The Position

O’Reilly Hospitality Management, LLC (OHM) is a forward-thinking and growing company that offers opportunities to engage passions through sustainability efforts, health & wellness, community involvement, and philanthropic outreach efforts. OHM is committed to empowering Team Members at all levels, allowing each to contribute uniquely and make a real impact. The company is seeking supportive, collaborative, and detailed-oriented individuals to join their team as a Guest Service Representative. This role involves warmly greeting guests, assisting with registration and room assignments, handling guest inquiries about hotel services, dining, entertainment, and travel directions, managing room availability, guest accounts, and billing, posting charges, processing payments, making change, making reservations, handling guest requests including safekeeping of valuables, communicating effectively with other departments, following hotel credit policies, ensuring accurate cash handling, and supporting team members with additional responsibilities as needed.

Requirements

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with PMS and Microsoft Office.

Nice To Haves

• High School diploma or GED.
• Hospitality customer service experience.

Responsibilities

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Benefits

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!
• Earned wage access through DailyPay on day one!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees