Guest Service Representative

Courtyard Collegeville • Collegeville, PA

19h • $16

About The Position

The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. Employment Type: Full-time (32–40 hours/week, 4–5 days per week) Pay Rate: $16.00 per hour Shifts: Hours will vary between 7:00 AM–3:00 PM and 3:00 PM–11:00 PM, with weekends and holidays regularly required. This is NOT a set schedule type position Additional Training: Overnight (11:00 PM–7:00 AM) training is mandatory to ensure coverage for occasional overnight shifts, though such instances will be rare. Benefits: Insurance (health, dental, vision, etc.) Paid time off (vacation, sick leave, holidays) 401K retirement plan DailyPay: Access your earned wages when needed. Special team member hotel rates for travel enthusiasts.

Requirements

• Excellent customer service skills
• Strong communication and interpersonal abilities
• Attention to detail and problem-solving skills
• Ability to work in a fast-paced environment
• Previous experience in a customer-facing role is a plus
• Adhering to Newport Handbook policies is required.
• All offers are contingent on background checks.

Nice To Haves

• Previous experience in a customer-facing role is a plus

Responsibilities

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Assist with resolving guest complaints and issues
• Process payments and maintain accurate records
• Collaborate with other team members to ensure guest satisfaction

Benefits

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed.
• Special team member hotel rates for travel enthusiasts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed