2nd & 3rd Shift Guest Service Representative - Comfort Inn & Suites Vadnais Heights

Golder Hospitality•Vadnais Heights, MN

32d

About The Position

The Comfort Inn Vadnais Heights is hiring a Part-time Guest Service Representative - Working the 2nd shift and working 3rd shift/Night Audit when needed. As the friendly face of the property, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business, and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience. The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure. The primary responsibility of our Overnight (11pm-7am) to reconcile and balance all accounts for the hotel on a daily basis, as well as to deliver excellent customer service while interacting with guests during the check-in and check-out procedure The essential functions of the Guest Service Representative/Night Auditor position include:

Requirements

Great attention to detail
Thorough organizational skills, proficient in accomplishing all tasks
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Comparable hotel size and scope of experience preferred

Responsibilities

Welcome guest to the hotel and perform the check-in process
Thank guests and perform the check-out process
Answer all incoming and in-house phone calls
Assist callers with making and/or changing reservations
Assist all guests as necessary to ensure a positive experience
Perform routine daily tasks
Assume the position of the Manager on Duty
Update all files and reset the system for the following day activity - Night Audit only
Excellent knowledge of local attractions and entertainment venues
Ability to work while standing for extended periods of time