Guest Service Representative

Nothing Bundt Cakes•Roseville, CA

About The Position

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Requirements

Applicants must be 18 years of age or older.
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Is diligent, organized and self-motivated.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Nice To Haves

While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Responsibilities

Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs
Maintains strong product knowledge to be able to accurately recommend size, flavor and decoration options.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately using the point-of-sale system.
Upholds a clean and organized bakery presentation, which includes routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Crafts and wraps our decorated cakes in a way that meets NbC’s standards.
Accurately runs out orders for pickup and quality checks to ensure each customer gets what they ordered.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.