Guest Service Representative
About The Position
As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guests during the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues.
Requirements
- Previous customer service experience.
- Excellent computer and typing skills are required.
- Ability to communicate effectively with the public and other Team Members.
Responsibilities
- Interact with guests to ensure their expectations are exceeded.
- Ensures clear communication with guests during the arrival and departure experience, phone interactions as well as general requests from guests.
- Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request.
- Efficiently handles all payments received.
- Ensures key control as well as other systems and procedures are in place and followed for guest safety and security.
- Offers guests assistance whenever possible.
- Responsible for resolving escalated customer relations issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
