Guest Service Representative

Generation Hospitality Group LLC•Provo, UT

56m

About The Position

Join the welcoming team at the Provo Marriott Hotel & Conference Center, where exceptional guest service is our top priority. We are seeking a friendly, professional, and detail-oriented Front Desk Guest Services Associate to create a positive first impression for our guests and ensure their stay is comfortable and memorable. If you thrive in a dynamic environment and enjoy providing outstanding customer service, we invite you to apply and become part of our dedicated team.

Requirements

Previous experience in front desk, guest services, or hospitality preferred
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to handle multiple tasks efficiently in a fast-paced environment
Proficiency with computer systems and reservation software
Positive attitude, professionalism, and a genuine desire to assist guests
Flexibility to work various shifts, including evenings, weekends, and holidays

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures
Respond promptly and courteously to guest inquiries, requests, and concerns
Manage reservations, cancellations, and modifications accurately using the hotel management system
Provide information about hotel amenities, local attractions, and services to enhance guest experience
Handle billing and payment transactions efficiently and accurately
Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
Maintain a professional appearance and uphold the hotel’s standards of service and hospitality