Guest Service Representative

Tricoci University•Normal, IL

2d•$15 - $16

About The Position

As a Guest Service Representative, you will be the friendly face of Tricoci University, responsible for delivering exceptional customer service to students and guests. Your role is critical in ensuring a welcoming and positive atmosphere for all visitors to our campus.

Requirements

High school diploma or equivalent; additional training in hospitality or customer service is a plus.
Prior experience in customer service or guest relations is highly desirable.
Strong communication skills and the ability to connect with a diverse audience.
Excellent organizational skills and the capacity to manage multiple tasks effectively.
Proficiency in Microsoft Office Suite; familiarity with CRM systems is beneficial.
A positive disposition and dedication to providing outstanding service.
Availability for flexible scheduling, including weekends and evenings as needed.

Responsibilities

Greet and assist guests and students in a courteous and professional manner.
Manage incoming phone calls and emails, providing information about our programs and services.
Schedule and confirm appointments for beauty services and student consultations.
Maintain accurate records of guest interactions and appointments.
Resolve guest inquiries and concerns efficiently and effectively.
Work collaboratively with colleagues to ensure a smooth operation and excellent service delivery.
Support administrative tasks as needed to enhance guest experience and operational efficiency.