Guest Service Representative - Home2 Suites Plymouth

Home2 Suites Plymouth • Plymouth, MN

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About The Position

In hospitality, first impressions mean everything—and that’s where you come in.

As a Front Desk / Guest Service Representative, you are more than just the person behind the desk—you are the welcoming smile, the problem solver, the storyteller, and the heartbeat of the guest experience. You set the tone for every stay, creating moments that guests remember long after checkout.

If you love connecting with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this could be the perfect role for you.

Requirements

• Friendly, positive, and energetic
• Passionate about hospitality and helping others
• Professional and reliable
• Comfortable multitasking in a fast-paced environment
• A strong communicator—both verbally and in writing
• Able to stand for extended periods
• Available evenings, weekends, and holidays
• Great attention to detail
• Excellent knowledge of local attractions and entertainment venues
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Nice To Haves

• Hospitality or customer service experience is a plus—but the right attitude and personality matter most!

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality
• Perform check-ins and check-outs efficiently and accurately
• Answer incoming calls and assist with reservations and guest requests
• Provide helpful information about the hotel, amenities, and local area
• Resolve guest questions and concerns with care and urgency
• Communicate clearly with team members to ensure seamless guest experiences

Benefits

• Competitive Pay
• Paid Time Off
• Holiday Pay
• Referral Bonus
• Wellness Day
• Like to travel, enjoy all Hilton has to offer with employee discounts at all Hilton branded properties
• Areas for Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees