Guest Service Representative

TaggNGo•St George, UT

8d•$18 - $22•Onsite

About The Position

Join Our Team as a Customer Care Specialist! Are you passionate about helping others and providing exceptional customer service? The Customer Care Specialist is a vital part of our Customer Care Team, responsible for ensuring a seamless and positive experience for our customers by resolving inquiries, managing concerns, and supporting account management. This role is perfect for someone who thrives in a fast-paced environment and loves building lasting customer relationships. Be part of a team where your impact goes beyond just the job—it helps foster customer loyalty, drives satisfaction, and supports our company’s growth. We’re a people-focused business that just happens to wash cars, and together, we make every day shine. Ready to make a difference? Let’s do this!

Requirements

1-3 years of customer service experience in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to maintain a level head in high-stress situations.
Strong problem-solving and troubleshooting skills.
Must be willing and able to periodically work on-site and stand for long periods of time.
Ability to lift, carry, push, or pull up to 25 pounds.
Specific vision abilities required, including close vision.
Availability for Saturday shifts as part of the regular schedule.

Nice To Haves

Experience in handling customer inquiries, conflict resolution, and account management is a plus.

Responsibilities

Customer Support: Provide top-tier customer service via inbound and outbound phone calls , as well as text and email.
Handle customer inquiries, complaints, and account management with professionalism and empathy.
Serve as the first point of contact for customer service across all locations.
Customer Retention: Assist in managing unlimited passholder memberships.
Conduct follow-up calls with customers to ensure satisfaction and retention.
Research and escalate issues as needed to resolve customer concerns.
Conflict Resolution & Feedback: Mediate conflicts between customers and employees to find positive solutions.
Provide feedback to management on ways to improve service and reduce risks.
On-Site Support: Occasionally work on-site to gain firsthand experience of operations.
Must be willing and able to periodically work on-site and stand for long periods of time.