Guest Service Representative - FT

DREAMWEAVER HOTELS INC•Chicago, IL

17d•$24 - $24•Onsite

About The Position

As a Guest Service Agent at theWit, you will create an enduring impression for every guest. From seamless arrivals to thoughtful departures, your attention to detail and personalized approach will reflect the distinctive standard of excellence our guests expect. You will manage check-ins and check-outs, assist with reservations, anticipate guest needs, and coordinate flawlessly with all hotel departments to ensure an effortless and memorable stay.

Requirements

Hilton brand experience strongly preferred
High school diploma or GED required
Minimum one year of front-office or hospitality experience preferred
Exceptional interpersonal and communication skills
Strong multitasking and problem-solving abilities
Flexible availability including weekends, evenings, and holidays
Professional appearance and demeanor consistent with a luxury hospitality environment

Nice To Haves

Hilton brand experience strongly preferred
Minimum one year of front-office or hospitality experience preferred

Responsibilities

Welcome every guest with professionalism, poise, and authentic hospitality
Manage the full guest experience, including registration, room assignments, and payment processing
Handle guest requests and concerns with discretion, efficiency, and care
Collaborate with colleagues in Housekeeping, Concierge, and Food & Beverage to ensure cohesive service
Maintain in-depth knowledge of hotel amenities, local attractions, and the Hilton brand standards
Uphold theWit’s renowned guest service culture through excellence and attention to detail

Benefits

Medical Plans: Choice of three plans to meet your healthcare needs.
Dental Plans: Two options for dental coverage.
Vision Insurance: Coverage for routine eye care and eyewear.
Paid Time Off (PTO): To support work-life balance.
401(k) Retirement Plan: Plan for your future with employer contributions.
Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
Commuter Benefits: Save on transit and parking expenses.
Pet Insurance: Options to support your furry family members.
Hilton travel discounts and employee room rates worldwide
Career growth and training opportunities
Access to wellness programs and employee appreciation events