Guest Service Representative - Aria

MGM Resorts International•Las Vegas, NV

15d•$19•Onsite

About The Position

As a Guest Services Representative at Aria, you'll have the opportunity to be the face of our world-class resort—creating unforgettable first impressions and lasting memories for every guest. If you're passionate about hospitality, enjoy connecting with people, and take pride in delivering exceptional service, this is your chance to shine and grow your career in luxury guest experience.

Requirements

Ability to work varied shifts, to include weekends and holidays required
High School Diploma, GED or equivalent required
1+ Years of Prior Relevant face to face guest service experience preferred
Knowledge of Opera, HOTSoS preferred

Nice To Haves

Knowledge of Opera
Knowledge of HOTSoS

Responsibilities

Provides memorable service consistent with the property's core service standards and brand attributes.
Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel.
Process guests wake up call, emergency and recovery calls.
Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities.
Multi‐task while recording guest information into multiple reservation systems, while ensuring maximum data integrity and accuracy
Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction.
Collaborate with all other departments to ensure a smooth response to guest requests

Benefits

Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off-shift.
Health & Income Protection benefits (for eligible employees).
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

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