GUEST SERVICE REPRESENTATIVE

DIMENSION MASTER • Baltimore, MD

1d • Onsite

About The Position

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience. The role involves greeting guests, providing friendly and helpful service, assisting with check-ins, check-outs, room assignments, and reservations. You will also answer guest questions, resolve issues promptly, operate the front desk system, process payments, communicate with housekeeping and other departments, maintain a clean and organized front desk area, handle guest requests, escalate concerns when needed, and provide local information and general hotel assistance. The ideal candidate is friendly, professional, enjoys helping people, understands that great service creates memorable stays, and takes pride in being the first and last impression guests receive. Problem-solving and creating positive guest experiences are key aspects of this role.

Requirements

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Flexible to work any shifts including holidays and weekends

Nice To Haves

• Prior hotel or customer service experience is helpful but not required

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Benefits

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed