Guest Service Representative - Days
About The Position
Join Our Team as a Guest Service Representative - Days at Tricoci University! About Tricoci University: Tricoci University of Beauty Culture is a leader in beauty education, dedicated to fostering an environment that promotes learning and growth. Our mission is to empower students with the skills and knowledge they need to excel in the beauty industry, while providing outstanding service to our guests. Position Overview: As a Day Guest Service Representative, you will be the welcoming face of Tricoci University, ensuring that students and guests receive exceptional service during their daytime visits. Your role will be pivotal in creating a positive atmosphere and maintaining high standards of customer service.
Requirements
- High school diploma or equivalent; additional coursework in hospitality or customer service is preferred.
- Prior experience in customer service or guest relations is a plus.
- Exceptional communication skills and the ability to engage with a diverse audience.
- Strong organizational and multitasking abilities to handle various responsibilities effectively.
- Proficiency in Microsoft Office Suite; familiarity with CRM systems is a plus.
- Positive attitude and a strong commitment to providing excellent customer service.
- Availability for daytime hours, typically Monday through Friday.
Nice To Haves
- Prior experience in customer service or guest relations is a plus.
- additional coursework in hospitality or customer service is preferred.
- Familiarity with CRM systems is a plus.
Responsibilities
- Greet guests and students in a friendly and professional manner as they enter the facility.
- Handle incoming phone calls and emails, providing detailed information about our programs and services.
- Schedule appointments for beauty services and academic consultations, ensuring efficient use of time and resources.
- Maintain accurate records of guest interactions and appointments.
- Address guest inquiries and concerns with prompt and effective solutions.
- Collaborate with colleagues to maintain a smooth and efficient operation during the day.
- Assist with administrative tasks as necessary to support university operations.
Benefits
- Generous Paid Time Off
- 401K Plan
- Access to Continuing Education Units (CEU) Classes
- Complimentary Services at our Student Clinic
- Product Discounts
- Opportunities for Career Advancement
- A Rewarding and Dynamic Work Environment
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
