Guest Service Representative

ONIX GROUP LLC•Glen Mills, PA

1d•Onsite

About The Position

Onix Hospitality, with over 20 years of experience, owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms and serving more than half a million customers annually. The company is currently looking for a Guest Services Representative to join its team. This role involves representing the hotel to guests throughout all stages of their stay, from managing reservations and check-ins to coordinating with housekeeping and maintenance, ensuring guest satisfaction, and promoting hotel services.

Requirements

High school graduate or equivalent.
Minimum 1-year previous front desk experience, preferably in a large volume property.
Hotel computer experience.
Ability to type 30-35 wpm.
Excellent verbal and written communication skills.

Responsibilities

Represents the hotel to the guest throughout all stages of the guest's stay.
Determines a guest's reservation status and identifies how long the guest will stay.
Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures.
Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
Must be sales minded.
Presents options and alternatives to guests and offers assistance in making choices.
Knows the location and types of available rooms as well as the activities and services of the property.
Knowledge of the reservation system to make, change, and cancel reservations, assist guests as necessary, post charges to guest, master, house accounts and meeting rooms.
Posts and files all charges to guest, master, and house accounts.
Thoroughly understands and adheres to proper credit card and cash-handling policies and procedures.
Follows procedures for issuing and closing safe-deposit boxes.
Is familiar with sales strategies; communicates daily with reservation sales and uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance division.
Aware of all safety and emergency procedures and accident prevention policies.
During the slow times, assists with maintaining the lobby, coffee stations, and assisting with breakfast.
Be informed about daily operations and events and report any unusual occurrences immediately to the Assistant General Manager or the General Manager.
Develop a thorough knowledge of property specific brands and the ONIX HOSPITALITY portfolio.
At all times strive to represent the property specific brand and ONIX HOSPITALITY in the most professional and courteous manner.
Become familiar with all hotel guests, their special requests and ensure that their needs are met.

Benefits

Competitive Salary
Affordable Medical, Dental, and Vision Benefits for You & Your Family
401k Retirement With Company Match
Flexible Spending Accounts (FSA)
Paid Time Off & Paid Holidays
Short-term Disability and Maternity Leave Options, Personal and Family Medical Leave
Company provided Life Insurance and Long Term Disability Coverage
Employee Perks Program Tickets At Work for Discounted Entertainment Tickets!
Tuition Reimbursement
In Facility Training/Inservice Programs
Employee Assistance Program
Free Will/Estate Preparation Services
Optional Legal & Identity Protection Services
Verizon Wireless Discount