Hotel 1928 Guest Service Representative

Schulte Hospitality Group • Waco, TX

5d

About The Position

Hotel 1928 is seeking a dynamic, service-oriented Guest Service
Representative to join our team! Hotel 1928 is an organization whose success is
rooted in its service culture. Our mission is to exude hospitality, be
respectful and authentic, prioritize the needs of our internal and external
stakeholders above our own, and continuously strive to make a positive impact in
all we do. We are passionate hoteliers eager to add like-minded people to our
rapidly growing team!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a
leading third-party management company with deep, multi-generational experience
in all facets of the hospitality industry. We are a diverse team of innovative
hoteliers and restauranteurs operating more than 200 locations across 38 states
and 3 countries. Our portfolio includes a wide array of reputable brands like
Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique
and lifestyle properties and restaurants.

Requirements

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education
• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Benefits

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED