Guest Service Representative

First Call Hospitality•Sikeston, MO

20d•Onsite

About The Position

Guest Service Representative TownePlace Suites/Fairfield Inn - Sikeston, MO Working somewhere you’d rather not be? Are you looking for your next opportunity? We offer a fun place to work, an extraordinary team with decades of service and stability, and the ability to grow your career…with a starting hourly rate between $XX.XX and $XX.XX TownePlace Suites/Fairfield Inn - Sikeston, MO is a franchised hotel, managed by First Call Hospitality. As an established hotel management company, First Call Hospitality has developed, owned or managed over 50 properties that offers its employees great training, development opportunities, and a long-term home-base for those who like to work hard with and for a quality organization. We are known for the great care we take with our hotels as well as for the owners, the guests and associates alike. We know we work in an increasingly competitive industry and guests and associates have more options than ever before. We also know that our success is directly tied to the performance and behaviors of our associates. You are more than an employee! Our unique culture gives you the opportunity to impact our continuously evolving company but most importantly we give you room to be yourself! We believe in “Bringing Our Best” every day and “Know that we work better when we work together” – which are two of our core values. Finally, we work hard – and CELEBRATE our success together!! The Position: We’re looking for a Guest Service Representative to perform the various functions of hotel reception including; registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, Guest Service Representatives contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.

Requirements

Must have a professional, warm, and approachable disposition
Fluently read, write, and speak English
Demonstrated ability to remain level-headed in hectic and tense situations

Responsibilities

Attending to guest registration, room assignments, and special requests
Take, modify, and update room reservations
Accurately record and process guest charges, credits, and payments
Protect and securely handle all guest information
Assist and respond to all guest inquiries in person, phone, or email as appropriate
Find the win-win in resolving guest concerns or complaints
Deliver the Brand and Company promises

Benefits

Training and development programs available.
Enjoy the Holidays! We offer 6 holidays (paid at time and half for hours worked).
Employee Social Events! Who can’t use a great party!?
Exceptional benefits including elective Medical, Dental, Vision and Supplemental Insurance.
Paid Time Off (PTO) accrual starting on your first day of work.

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