Guest Service Representative | Part-Time | CFG Bank Arena

Oakview Group•Baltimore, MD

66d•$20 - $20•Onsite

About The Position

Under direct supervision of the Guest Services Management Team and Supervisors, our Guest Services Representative is responsible for providing an exceptional level of world-class service to all premium guests, clients, and partners at all events. Including, but not limited to, major concerts, family shows, and smaller, private events. This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule. This role requires having a positive attitude and service-oriented disposition, as well as a team-driven and proactive mindset. This role pays an hourly rate of $20. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Requirements

At least two (2) years prior experience within a hospitality, sports, entertainment, or related field
Experience in a high-profile customer service-based industry is preferred
75% event availability commitment
Demonstrated ability to follow instructions and work in a fast-paced environment
Must have strong verbal and written communication skills
Comfortable with and self-empowered in managing conflict and responding to guest problems with a sense of urgency and professionalism
Proactive self-starter and able to work collaboratively
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
Extensive time spent with moderate to loud noises.
Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure
Exposure to flashing lights
Frequent bending, standing for long periods of time, extensive walking through the building.
Demonstrate flexibility in adjusting personal schedules and extending hours to meet event staffing needs, including securing reliable transportation to and from the arena during non-traditional business hours.
Arrive at work in appropriate furnished uniform, refrain from cellphone use in public spaces while on post and remaining on post until dismissed or relieved.

Responsibilities

Provide consistent, world-class hospitality throughout all premium spaces
Conduct pre-event walk throughs of premium spaces to ensure expectations are met for premium members
Proactively welcome and assist guests
Identify opportunities to create memorable experiences and lasting relationships with members
Understand, retain, and communicate safety and security measures
Display professional demeanor including positive body language and effective communication
Works to resolve guests' compliments and concerns in accordance with the arena's policies and procedures
Manage lines and provide directions to premium locations and other arena amenities
Perform thorough ticket checks, scans, and access for valid entrance into premium spaces
Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
Collaborate with Premium Services department to ensure all expectations are met within designated spaces for guest, client and partner satisfaction
Reports any suspicious activity to supervisors and/or management
Complete and submit related paperwork, as necessary
Other duties as assigned
Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time