Evening: Guest Service Representative (Full Time)

Toot'n Totum•Lubbock, TX

About The Position

The Guest Services Representative (GSR) is responsible for providing exemplary Guest service; working to ensure each Guests’ visit is a pleasant, convenient and enjoyable experience. The GSR serves each Guest in a polite, courteous and professional manner while also assisting store management in maintaining the cleanliness and safety of the store.

Requirements

Must be people-oriented with a friendly, enthusiastic demeanor to deliver the desired Guest service experience.
Demonstrate respect for each Guest, vendor partner, fellow team member and managers.
Effective critical thinking and creative problem-solving skills; strong business acumen and curiosity.
Strong verbal communication skills; communicate effectively with Guests, managers, vendor partners and all Company team members.
Strong conflict resolution skills; strong self-concept, willing to learn and able to make decisions.
Possess good judgment and accept personal accountability for areas of responsibility.
Act with integrity and professionalism.
Holidays, weekends and irregular hours will be required according to the needs of the business.
Must be dependable & punctual; report to work on time as scheduled.
Previous Guest relations or customer service experience desired but not required.
Must be able to obtain and maintain Texas Alcoholic Beverage Commission (TABC), Tobacco certification & Food Handlers certificate.
Ability to stand, walk, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, balance, twist/reach, carry, grasp with hands and squat.
Lifting Requirements: Lift 50 to 100lbs.
Hearing Requirements: Ability to hear alarms, communication equipment and verbal instructions.
Cognitive Requirements: Basic reading, writing and math skills. Basic speech skills; must be able to speak, read, write & understand the English language, memorization, analytical skills, function under stress & make independent decisions.
Vision Requirements: General vision requirements in addition to close vision (<20 inches), color vision and peripheral vision.
Noise Levels: Normal (<85dB) noise levels.
Repetitive Motion(s): Regularly & repetitively use both feet and both hands.
Environmental Factors: General working conditions include wet/humid/steam conditions not created by weather, slippery floors, hot grease, concentrated soaps & cleaning solutions, outdoor weather conditions, CO2 Cylinders, and flashing/strobing lighting.

Responsibilities

Provide excellent Guest service and an experience worth repeating through demonstrating the Company Values: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
Greet Guests upon entering the store and thank them for their business upon exit.
Mention Limited Time Offers (LTO) and monthly promotional offers as determined by Operations leadership.
Maintain cleanliness & appearance inside the store; this includes restrooms, trashcans, doors & windows, floors, rugs, counters & office areas, merchandise shelving, food service areas and beverage bars areas.
Maintain cleanliness & appearance outside the store; this includes entrances, parking lots, trashcans, doors & windows, porches & sidewalks, fuel islands & valets.
Perform basic merchandising to include stocking, fronting & facing merchandise on shelves and in coolers, stocking beverage bar areas, bagging ice, brewing coffee & tea at assigned intervals, stocking lottery supplies & tobacco/vape products.
Follow the Daily Task Sheets (DTS) to ensure all duties are completed as assigned.
Remove stale dated merchandise.
Control inventory and protect Company assets at all times according to policies; follow proper policies on all age-restricted merchandise.
May check-in vendors and receive fuel deliveries.
Train newly hired team members as assigned.
Operate Point-of-Sale, lottery, phones & money order equipment.
Support and facilitate organizational changes, continuous improvement and communication.
Embody personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountability for all responsibilities.
Demonstrate and embody the Company Values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
Possess a service mindset; strive to achieve experiences worth repeating.
Participate in and follows all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).
Perform other duties as assigned.