Guest Service Representative (GSR)

Gulf Coast Hotel Management Inc • Wheeling, IL

23h • Onsite

About The Position

The Guest Service Representative is the leader of the MainStay Suites Schaumburg location. This is a well-established Choice Hotels extended stay brand.

In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we’re committed to supporting our Associates.

The Guest Service Representative is the face of the hotel. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, managing reservations, and resolving any guest issues that arise. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing the highest level of service. Honesty and integrity must be paramount in all that you do.

Requirements

• Excellent communication skills
• A positive attitude
• A strong dedication to providing the highest level of service
• Honesty and integrity must be paramount in all that you do.

Responsibilities

• Providing outstanding customer service to all hotel guests
• Checking guests in and out of the hotel
• Managing reservations
• Resolving any guest issues that arise

Benefits

• Health and Dental Insurance for Full Time Associates
• 401(k) with Employer Match for all Associates
• Paid time off for ALL Associates per Associate Guide
• Company pays six holidays for Full Time Associates
• Time and half for hours worked on designated holidays for all Associates.
• Employee Assistance Program for Associates and household members
• Employee Discount Program
• Employee Hotel Guest Room Program
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees