Guest Service Representative (On-Call) $20/hr

Harrah's Cherokee Casino Resort • Cherokee, NC

3d • $20 • Onsite

About The Position

Harrah’s Cherokee Resort Hotel Position Description POSITION TITLE: Guest Service Representative DIVISION: Marketing DEPARTMENT: Caesars Rewards GRADE/FLSA STATUS: H9 – Non-Exempt BADGE TYPE/COLOR: Work Permit - Peach REPORTS TO: Supervisor, Box Office SUPERVISES: N/A JOB SUMMARY: Assist in the execution of entertainment performances, casino promotions, special events, and resort functions in various locations.

Requirements

• A high school diploma or GED is required
• Must demonstrate the following essential knowledge and skills:
• Excellent guest service skills
• Excellent interpersonal and communication skills
• Proficient computer skills with knowledge of Microsoft applications
• Ability to operate in a fast-paced environment
• Willing to learn and be adaptable
• Neat, professional appearance with excellent personal hygiene
• Ability to get along with co-workers and work as a contributing member of a team
• Ability to receive and accept direction and instruction in a positive and cooperative manner
• Must be physically mobile with reasonable accommodations
• Must be able to move in and around the casino floor
• Must be able to stand for an extended period, up to and including the entirety of one’s shift
• Must be able to stoop, bend, reach, kneel, twist, grip items, and lift and carry up to 40 pounds
• Must be able to work at a fast pace and in stressful situations
• Must be able to read, write, speak, and understand English
• Must be able to respond to visual and aural cues
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
• Must be able to work a flexible schedule, including weekends, evenings, and holidays

Responsibilities

• Assist with seating, queuing, ticketing, and set up for concerts, promotions, and special events
• Greet and direct guests in a friendly and outgoing manner
• Issue/scan tickets and direct guests in various locations
• Explain and answer questions regarding the property, entertainment performances, promotions, special events, and the benefits of the Caesars Rewards program
• Create fun and excitement for guests while displaying spotlight behaviors and maintaining an upbeat and positive attitude
• Participate as a Team Member by providing any constructive input and suggestions in a respectful manner
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Perform other duties as required
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees