Guest Service Representative

Nothing Bundt Cakes•Rockwall, TX

5d•$9 - $14•Onsite

About The Position

Are you looking for a full or part-time job that has flexible scheduling, career growth, and great discounts on cake? At Nothing Bundt Cakes (NbC) in Rockwall, we believe in creating a warm, welcoming environment for our guests and teammates, offering creative solutions for unique celebratory occasions, and, of course, selling our delicious cakes. Here we are part of a Bundt Family and encourage personal and financial growth within our bakery and brand. The Guest Service Representative is the first point of brand contact in our bakery and serves an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Requirements

Applicants must be 16 years of age or older.
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident, and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Is diligent, organized, and self-motivated.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Nice To Haves

While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Responsibilities

Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.