GUEST SERVICE REPRESENTATIVE

Marriott International-posted about 1 year ago
Full-time • Entry Level
Corpus Christi, TX
5,001-10,000 employees
Accommodation
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The Guest Service Representative at TownePlace Suites Corpus Christi is responsible for being the first point of contact for guests, managing their accommodation experience from check-in to check-out. This role involves handling reservations, providing information about hotel amenities, and ensuring guest satisfaction through effective communication and problem-solving.

  • Greet guests and complete the check-in process
  • Input and retrieve information from the computer and PMS system
  • Confirm guest information, room rate, selection of room, code electronic keys
  • Provide information to guests about hotel amenities & local area
  • Assist guests with check-out
  • Ensure rooms and services are correctly accounted and charged
  • Handle money, process credit and debit cards, accept various forms of payment, and process gift certificates
  • Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
  • Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
  • Answer and manage phone calls in a timely manner, managing multiple tasks at once
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
  • Receive, retrieve, and relay messages and packages to guests
  • Other duties as assigned
  • Front desk experience preferred, but will train the right fit
  • Experience with the brand a strong plus
  • Highly motivated and self-directed
  • Exceptional customer service skills required
  • Must possess strong computer skills
  • Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
  • Excellent English communication skills both written and verbal
  • A can-do attitude and a hands-on approach
  • A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
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