Guest Service Representative

Pacifica Hotel-posted 7 months ago
$18 - $19/Yr
Hermosa Beach, CA
1,001-5,000 employees
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Quality Inn & Suites Hermosa Beach is looking for an outstanding Guest Service Agent to work in one of the most beautiful settings in the world! Our Guest Service Agents are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis.

  • Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
  • Communicate effectively with guests and fellow team members.
  • Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
  • Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
  • Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
  • Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company's reservation guideline.
  • Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
  • Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
  • Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
  • Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
  • Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
  • Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
  • Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
  • Perform other duties as assigned, requested or deemed necessary.
  • Medical, Dental and Vision Insurance
  • 401k
  • Vacation and Sick Leave
  • Team Member Travel Program
  • Quarterly team building activities
  • Volunteering opportunities
  • Charity promotions throughout the year
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