Embassy Suites Knoxville/West, TN - Knoxville, TN
posted 23 days ago
Part-time - Entry Level
Knoxville, TN
About the position
The Guest Service Representative at Kana Hotel Group plays a crucial role in delivering exceptional service to guests, ensuring a welcoming atmosphere and efficient check-in/check-out processes. This part-time position requires flexibility to work evenings, weekends, and holidays, contributing to the hotel's mission of providing high-quality service and value to guests.
Responsibilities
- Greet guests and perform check-in/out procedures.
- Follow all cash and credit card procedures required by hotel and brand standard.
- Check house count to determine the rooms available for the day.
- Review credit limit exception report & get additional approval if necessary.
- Check expected departures for today & clear checkouts or extend stays after checkout time.
- Update housekeeping room status when received from housekeeping.
- Balance departments from daily activity report at the end of shift.
- Perform cashier shift change when cash is in balance.
- Explain any of the hotel's promotional items to each guest checking in & give them to any guest who requests them.
- Mention various hotel amenities to guests during lags in phone or in-person conversations.
- Respond promptly to any guests' inquiries or complaints; offer alternate solutions if guest demand cannot be met.
- Demonstrate commitment to servicing the guest by being hospitable and accommodating.
- Document any guest accidents by completing the accident report form.
Requirements
- High School diploma or GED preferred.
- One year hospitality experience required.
- Customer service experience required.
- Experience handling cash and credit card procedures.
- Attention to detail.
- Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
- Knowledge of local geographic area, area businesses & services, major highway/street information, and community events & attractions.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Food provided
- Health insurance
- Life insurance
