This position is responsible for providing casino visitors with maximum guest satisfaction.
Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
Observes and reports any and all unsafe behavior displayed by internal and external guests.
Monitors the operation of assigned e-gaming machines and participates in payout of manual jackpots in accordance with policy and procedure.
Assists in service requirements necessary in gaming machine equipment in accordance with training and control procedures.
Keeps casino floor clean and organized.
May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior.
Performs all other related and compatible duties as assigned.
Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well as applicable laws and gaming regulations.
Must be at least 18 years of age.
Six Months of previous work experience required.
Gaming, Hospitality, or Customer service work experience preferred.
Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license.
Required to maintain a valid Driver's License.
Required to provide documents to show the applicant is eligible to work in the United States.
Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.