Guest Service Representative (Part Time)

Festival Foods • Holmen, WI

118d

About The Position

Join our Festival Foods team as a Part-Time Guest Service Representative! Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you'll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a difference.

Requirements

• Strong leadership and excellent communication skills.
• Proven problem-solving skills and ability to resolve guest concerns.
• Organizational talent to manage multiple priorities.
• Commitment to mentoring others and fostering teamwork.

Responsibilities

• Provide excellent guest service, including friendly greetings and addressing guest concerns.
• Reinforce company culture and uphold guest service standards.
• Guide Guest Service associates in daily operations.
• Monitor Guest Service activity and ensure team compliance with procedures.
• Direct guests, manage checkout lines, and provide assistance to the Guest Service team.
• Manage staff schedules and maintain compliance with labor laws for minor employees.
• Proactively manage staff coverage and call in additional team members when needed.
• Ensure compliance with minor labor laws regarding breaks and clock-out times.
• Adjust daily schedules based on sales and guest traffic.
• Communicate with Shift Managers regarding assistance needs.
• Open additional checkout lanes as needed during busy periods.
• Track attendance and document lateness or absences.
• Ensure sufficient cart availability by managing cart collection processes.
• Maintain regular, timely attendance and provide notice for absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases.
• Weekly pay with a $1 premium per hour on Sundays and select holidays.
• Two-week advanced scheduling for better planning.
• Eligibility for vision and dental insurance.
• Support for total well-being including paid parental leave and fitness reimbursement.
• 401(k) and Employee Stock Ownership Plan for retirement savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers