Navy Exchange Service Command-posted about 1 year ago
Full-time • Entry Level
Oak Harbor, WA
General Merchandise Retailers
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The Guest Service Representative II at the NEXCOM Hospitality Group Navy Lodge serves as the first point of contact for guests, primarily active duty and retired military personnel and their families. This role is crucial in ensuring a welcoming atmosphere and providing exceptional customer service throughout the guests' stay. Responsibilities include managing front desk operations, maintaining lobby appearance, and ensuring guest safety and privacy. The position requires flexibility to work various shifts, including weekends and holidays, and involves handling guest requests, reservations, and complaints effectively.
