Guest Service Representative II - Bookkeeping

coborns•Menomonie, WI

13h•Onsite

About The Position

A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.). Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Their family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych’s Marketplace Foods, Sullivan’s Foods, and Kessler’s. They offer an elevated shopping experience—both in-store and online—focused on freshness, value, and convenience. Guided by their company vision to inspire happiness, healthy living, and simplicity, this principle has fueled their growth for more than 100 years and is at the heart of everything they do. Coborn’s, Inc. also owns and operates liquor stores under the Coborn’s Liquor, Cash Wise Liquor, Andy’s Liquor, and Captain Jack’s brands. In addition, they operate fuel kiosks and convenience store locations under the Little Dukes and Coborn’s Express names. Many of their grocery stores also feature full-service pharmacies to support the health and wellness of their guests. They manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert’s, Godfather’s Pizza, and Pet Supplies Plus. To support their diverse retail operations, they operate their own central bakery, fresh foods commissary, and grocery warehouse and distribution center.

Responsibilities

Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service.
Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.
Assist guests with returned merchandise, overrings, and overcharges.
Conduct cashier accuracy audits.
Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.

Benefits

10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit!
Paid Time Off (PTO/Vacation)
Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!
Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)
Paid Military Leave
Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month
Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing!
Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more!
Tools, resources and opportunities for career growth and development
401(k) plan options – we also match up to 20% of the first 5% contributed
Participation in our Employee Stock Ownership Program (ESOP) – yes, we’re employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!
Education benefits including tuition discount and scholarship programs
Additional Voluntary Benefits – such as vision, accident and critical illness insurances
Medical & Dental Insurance (for full-time)
Health Savings Account (HSA) (for full-time)
Flexible Spending Account (FSA) (for full-time)
Tuition Reimbursement (for full-time)
Adoption Reimbursement (for full-time)
Paid Family Caregiver Leave (for full-time)
Company-sponsored Term Life Insurance (for full-time)
Accidental Death & Dismemberment Insurance (for full-time)
Short-Term & Long-Term Disability Insurance (for full-time)