Guest Service Representative (Full Time)

Festival Foods • Portage, WI

100d

About The Position

Join our Festival Foods team as a Full-Time Guest Service Representative! Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you'll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.

Requirements

• Excellent communication and interpersonal skills.
• Proven ability to resolve guest concerns using effective communication.
• Capability to juggle multiple priorities and adjust schedules as needed.
• Commitment to mentoring others and fostering a collaborative team environment.

Responsibilities

• Provide excellent guest service, including friendly greetings, answering questions, and addressing guest concerns.
• Reinforce company culture, uphold guest service standards, and guide Guest Service associates in daily operations.
• Utilize leadership tools to manage team performance and operations.
• Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness.
• Direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
• Efficiently manage staff schedules and adjust operations based on business needs.
• Proactively manage staff coverage and ensure compliance with labor laws for minor employees.
• Adjust daily schedules based on sales, item movement, and guest traffic.
• Communicate with Shift Managers regarding assistance needs and guest service responsibilities.
• Open additional checkout lanes as needed to ensure a smooth guest experience.
• Track attendance and document lateness or absences.
• Ensure sufficient cart availability by monitoring and managing cart collection.

Benefits

• 15% off grocery purchases for you and your immediate household.
• Hourly associates are paid weekly.
• Part-time store associates receive a $1 premium per hour on Sundays and select holidays.
• Full-time store associates receive time and a half on Sundays and select holidays.
• Two weeks advanced scheduling for better predictability and flexibility.
• Vision and dental insurance options for part-time and full-time associates.
• 3 weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program (EAP) for confidential care.
• 401(k) and Employee Stock Ownership Plan (ESOP) for retirement savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers