Guest Service Representative/Front Desk Clerk
About The Position
Courtyard by Marriott Lewiston managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today! Summary of position: The primary purpose of this position is to ensure guest satisfaction and revenue optimization through checkâin, checkâout and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank.
Requirements
- High school diploma or equivalent GED
- Prior hotel and hospitality experience preferred
- Demonstrate excellent organizational skills, communication skills, and problem-solving skills
Nice To Haves
- prior hotel and hospitality experience
Responsibilities
- Ensure guest satisfaction
- Revenue optimization through checkâin, checkâout and the coordination of hotel services
- Respond to guest reservations requests
- Answer telephones and responds appropriately to requests
- Handle any guest compliments or complaints and takes action deemed necessary
- Handle cash, makes change, and balances an assigned house bank
Benefits
- Work-Life Balance
- Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)
- New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
- PTO and Sick leave
- Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.
- Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.
- Bereavement
- Jury/Witness Duty
- Community Volunteer Events
- Social Event Outings
- Health and Wellness
- Medical and Prescription, Vision
- Dental
- Employee Assistance Program
- Hostcare
- 100% Company Paid Life Insurance
- 401(k) Retirement Plans With Match
- Leave of Absence
- Team Member Travel Discounts
- Entertainment Industry Discounts
- Snack of the Month
- Monthly Team Member Recognition
- Service Recognition Awards
- Incentive Programs
- Referral Bonuses
- Direct Deposit
- Earned Wage Access
- Retirement Planning
- Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
