Guest Service Representative & Front Desk Clerk - The Reserve at Park MGM
About The Position
As a NoMad Guest Services Representative and Front Desk Clerk at Park MGM, you’ll be the warm welcome and trusted guide that sets the tone for each guest’s stay. In this role, you’ll do more than check guests in and out — you’ll be their go-to resource for creating effortless, memorable moments. From arranging special requests and amenities to coordinating room service, luggage assistance, and personalized touches, you’ll ensure every detail of their experience feels seamless and exceptional.This is your chance to be part of an elevated boutique experience within Park MGM, where every interaction is an opportunity to surprise, delight, and leave a lasting impression.
Requirements
- High school diploma or GED required
- 1+ years of prior relevant experience in a high-volume call center or customer service experience preferred
Nice To Haves
- Experience in a similar resort environment preferred
Responsibilities
- Manage all inbound and outbound calls with a polite, efficient, and enthusiastic approach, adhering to Company and Departmental standards.
- Maintain professionalism and tact during frequent interactions with customers, colleagues, and other departments in a fast-paced setting
- Coordinate dispatch services for guest requests, including luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, messages, paging, long-distance assistance, and other special services as needed
- Enter service requests into the system for departments such as housekeeping, front desk, bell service, limousine service, facilities, and room service
- Provide information to guests about property events and amenities upon request
- Ensure accurate documentation and record-keeping for all guest requests and interactions
- Coordinate bell and limousine service according to front service department policies and procedures
- Maintain comprehensive knowledge of room service menu items and suggest additional food options when appropriate
- Operate the paging system and TDD (Telecommunications Device for the Deaf) machine as required
- Share important customer insights with management, offering suggestions to enhance processes, products, or service offerings based on interactions and observations
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally.
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room.
- Free parking on and off-shift.
- Health & Income Protection benefits (for eligible employees).
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
