Guest Service Representative/Crafter -- DAY SHIFT

Nothing Bundt Cakes • Glenarden, MD

101d

About The Position

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. The Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Requirements

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Responsibilities

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system.
• Invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assembles cake and balloon orders according to guest specifications for the given celebration.
• Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance.
• Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
• Evaluates frosted and decorated cakes to ensure NbC standards are met.
• Complies with all health and safety guidelines and NbC policies and procedures.
• Maintains a consistent work attendance and punctuality record.

Benefits

• Flexible work schedules.
• Cake discounts.

What This Job Offers

• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: No Education Listed
• Number of Employees: 251-500 employees