Guest Service Representative Afternoon Hours

Nothing Bundt Cakes • Durham, NC

107d

About The Position

The Nothing Bundt Cakes, a Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of contact in our bakery and serves in an essential role to bring joy to our guests, create a memorable experience and leave a positive, lasting impression.

Requirements

• Exhibits high energy interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining attention to detail.
• Has the ability to understand and carry out verbal and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Nice To Haves

• Seeking a professional, responsible, kind and mature individual.
• Seeking a mature, reliable, respectful individual.

Responsibilities

• Greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions.
• Replenishes cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

What This Job Offers

• Career Level: Entry Level
• Industry: Food Manufacturing
• Number of Employees: 251-500 employees